For a limited time, Riot Fest is giving back to the fans after a hacking incident involving their long time ticketing agency, Ticketfly. When three-day general admission passes went on sale May 30, along with the announcement of its lineup of artists many fans experienced glitches while buying tickets or trying to access Ticketfly.
Ticketfly was shut down for several days before confirming in June that it had been hacked. Nearly 27 million users’ names, email addresses, phone numbers and home addresses, but no credit card information, were exposed by a hacker who left a message, “Your Security Down im Not Sorry.”
At 8 a.m. Tuesday, all fans who had purchased tickets to the festival, including those that bought during Riot Fest’s holiday pre-sale and May 24 early-bird release, were emailed a link to buy general admission weekend passes to the event’s 15th anniversary in 2019 for the “old school” price of $99.98 (the current three-day ticket price is $159.98 before fees).
The emails also included a link and instructions on how to claim a complimentary ticket to this year’s Riot Fest, returning Sept. 14-16 to Douglas Park, for any day of their choosing. As well, a limited number of $99.98 bargain-buy passes for those who haven’t yet bought a three-day ticket for this year will be available while supplies last.
Co-founder Michael Petryshyn aka Riot Mike released the following statement regarding the Ticketfly situation and the resolution:
To Our Riot Fam,
On May 30, 2018, Ticketfly—our ticketing partner for the last eight years—experienced a cyber incident during Riot Fest’s 2018 lineup announcement and ticket on-sale.
While Ticketfly was making quick work of securing its website and user data, we were able to migrate over to its parent company, Eventbrite, and mitigate the effect this had on you as best we could. Since the incident, we’ve been in constant, ongoing discussions with both entities to find a resolution on behalf of those who are most important to me and all of us here at Riot Fest: you. Know that I have never taken your trust for granted. In the end, I wholly recognize that you are the ones who built Riot… not me.
So last week, Ticketfly agreed to provide us a financial accommodation. For me, there was only one proper thing to do: find a way to give it all back to you. Granted, there were people chirping in my ear to just keep the money and go about our business as usual—but they should know us better by now. If it was only about the bottom line, Riot would have been sold to some apathetic conglomerate years ago. But it’s not about that. Not one bit. Riot has been and will continue to be the festival that’s simply… different. Just like you, we take pride in living left-of-the-dial.
Having said that, thanks to Ticketfly’s generosity, we’re very happy to be able to share a few special offerings with you today:
For those who’ve yet to purchase Riot Fest 2018 tickets, we’re going old school by releasing a limited number of three-day passes at $99.98. They’re available now via Ticketfly and Eventbrite.
For our fans who’ve already purchased tickets for this year’s Riot Fest, we’re offering you an additional single-day GA pass that you can use to bring a friend, family member and so forth for any day of your choosing. Your allotment will be based on how many tickets you’ve already purchased. Additionally, for Riot Fest 2019—our 15th anniversary—you’ll have the option to purchase a three-day pass for $99.98. This price will only be offered to you and no one else. You’ll receive an e-mail later this morning with instructions on how to claim your free ticket(s), along with a private link to purchase your $99.98 tickets for next year.
Moving forward from this, we can go about announcing all of the stuff you’ve been patiently waiting for. That all starts this Thursday when we announce the 2018 Full Album Plays and will continue into the weeks to come as we unveil the final wave of artists, the daily lineups and schedules, the Late Night club show series and more.
Again, without all of you, there is no Riot Fest. Its soul was not created by the reunions, the Ferris wheel, nor the people who work on it year-round. It was created by you; and for that reason alone, I cannot wait to see you all in September.